FAQ

Not all items are kept in stock. Most items will be made to order once payment received in full. We currently have a fast turn for most orders. Lead time is generally 5-7 days once payment received for most sewn items. Resin will typically take a little longer depending of order/item.

Lead time is usually 5-7 days for items not in stock, depending on quantity. Time may vary for resin items. 
Plus postage, which is by Australia Post and is typically 5-7 working days.
(Note: Australia Post lead time has increased due to COVID-19, please expect delays. Use the provided tracking number to track your purchase).

I use Australia Post. Their typical wait time is 5-7 working days but can vary in busier times. Unfortunately I don't have any control over the time they take to deliver your parcel. A tracking number will be sent to you once your order has been dispatched. Please allow 24-48 hours for it to become active on the Australia Post website.

Returns or refunds are NOT given or considered for change of mind.

While all care is taken to send you a perfect product, if your product arrives faulty please take a photo and email to me. 

After accessing the pictures and information provided, if there is indeed a fault I will then issue you a RMA and authorize the return. 

(Please do not send an item back to me without an RMA)

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If I receive the item and there is nothing wrong with it or the fault is found to have been caused by misuse by the customer (including but not limited to washing incorrectly and used in a manner it was not made for), it is the responsibility of the customer to pay for the postage to return the product to them.

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REMEDY​

For any minor faults a repair will be offered. 

For any major faults a replacement will be offered.

Depending on the circumstances a refund (less postage costs) may be offered.

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A photo of the goods and packaging will be taken prior to postage. If you'd like a copy of this please contact me. 

Direct Debit - Details provided at checkout.

Credit Card - Credit card payments will incur a 2.2% surcharge. If you'd like to pay via credit card please choose direct deposit at checkout and contact me for payment .

No. At this stage I'm not offering payment via paypal.